Survey level metrics
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Last Update il y a un an
Once your survey is active you can find all the response data in the survey dashboard. We capture survey level metrics as well as detailed data for each question.
| Metric tile | What it means | Typical action you might take |
| Total Views | How many times the survey widget was loaded for shoppers (impressions). | If views are low, widen the survey’s targeting rules. |
| Total Responses | Shoppers who clicked at least one answer. | A falling completion rate signals you may need to shorten the survey. |
| Total Completions | Shoppers who finished all questions. | A falling completion rate signals you may need to shorten the survey. |
| Response Rate | Responses ÷ Views. | Aim for ≥ 30 % on post-purchase surveys. |
| Completion Rate | Completions ÷ Responses. | Anything below 70 % often means too many questions. |
| Drop-off / Skip rate (shown inside each question card) | Share of shoppers who abandoned the survey at that step or skipped that single question. | Drop-off spikes pinpoint questions to re-word or move later in the flow. |
Use case: A merchant sees 1,000 views but only 300 completions (30 %); they trim two optional questions and completion jumps to 55 % the next week.