Question Types
Compra
Last Update 6 months ago
1. Single select
Let your customers pick one answer from a list.
- Layouts: radio buttons or pill buttons
- Anti-bias tip: enable “Shuffle options” so the first or last choice isn’t over-selected.
2. Multi-select
Allow customers to choose multiple answers from a list.
- Great for: “Which channels did you hear about us from?” or feature wish-lists
- Limit the list: 3-8 options keeps cognitive load low.
3. Open text
Capture your customer’s feedback in their own words.
- Autosize textarea grows as they type.
- Tip: follow up closed questions with one open-text field to get a better context.
4. Dropdown
Hide long lists in a tidy menu, ideal when you have 6+ choices.
- Auto-search: customers can type to filter values
- Great for: country, state, product model numbers
- Mobile: expands full-screen for thumb-friendly scrolling.
5. NPS
Measure loyalty with the standard Net Promoter Score question. The scale is fixed to 0-10 as per industry standards and you can customize the lower and upper labels.
- Layouts: numbered scale or emoji scale
- Auto-segment: we tag responses as Detractor (0-6), Passive (7-8), Promoter (9-10).
- Follow-ups: pair with an open-text “What’s the main reason for your score?”
6. Rating Scale
You can add rating scale in the form of numbers, stars or emojis. The default scale is 1-5 and you can add lower and upper labels to the scale.
Collect quick customer satisfaction with numbers, stars or emojis.
- Default scale: 1–5; you can rename the labels (“Poor” / “Excellent”)
- Layouts: stars for products, emojis for emotions, plain numbers for clarity
7. Date Picker
Ask for a specific date- birthdays, appointments, delivery targets.
- Format: YYYY-MM-DD (Shopify default)
- Validation: optional min/max dates to block impossible selections.
8. Image selection
Add images for customers to choose from. You can also label the images This question type can be used for single selection of response from images.
Let customers tap the picture that best matches their preference.
- Upload up to 8 images same aspect ratio for a neat grid
- Add labels under each image for context. Adding labels also helps you track better analytics.
- Best for: style tests, color swatches, “Which packaging do you like?”
9. Content block
A non-question step that shows text and/or an image inside your survey. It does not collect a response. Use it to introduce a survey, add context between sections, show an offer, or display legal/consent info. Can be used for:
- Short welcome or “why this matters” intro
- Section divider / instructions before a set of questions
- Incentive or coupon reveal after completion criteria
- Branding (hero image, product shot, packaging mockup)
- Consent / privacy note with a link to policy
10. Email
Collect the respondent’s email address. This field validates the input format to ensure a valid email is entered and can be marked as required or optional based on your needs. Useful for follow-ups, support, or marketing communication. Collect a valid email address from the respondent.
11. Phone
Use the Phone question type to collect a customer’s phone number in a structured and validated format.
This input supports numeric-only entry, optional country code selection, and built-in validation to ensure accurate and usable phone numbers.
This input supports numeric-only entry, optional country code selection, and built-in validation to ensure accurate and usable phone numbers.
