Billing & plans

The Billing section in Compra Surveys provides an overview of your current plan and billing options.

Currently, we have a free plan and a Pro plan. Merchants can enjoy all pro features for free for the first 30 days!

 

Billing & Plans
Manage your subscription, understand plan limits, and access invoices.
Billing & Plans lets you view your current plan, upgrade or downgrade your subscription, and manage billing details—all in one place.
Understanding your subscription plans
Compra offers multiple plans designed for different stages of growth.
Each plan includes:

• A monthly response limit
  
• Access to specific features
  
• A fixed monthly price
  

Your current plan is clearly marked so you always know what you’re on.
What does “survey responses” mean?
Your plan limit is based on survey responses collected per month.

• Includes completed and partial responses
  
• Counts across all active surveys
  
• Resets at the start of each billing cycle
  

Once you reach your limit, new responses won’t be collected until you upgrade or the next billing cycle starts.
Upgrading or downgrading your plan
You can change your plan anytime.
When you upgrade:

• New features unlock immediately
  
• Higher response limits apply right away
  
• Billing is adjusted for the current cycle
  

When you downgrade:

• Changes apply from the next billing cycle
  
• Current cycle remains unchanged
  

Free plan
The Free plan is ideal for testing and getting started.

• $0/month
  
• Limited survey responses
  
• Core survey functionality
  
• Upgrade anytime to unlock more features
  

Paid plans
Paid plans unlock advanced capabilities such as:

• Advanced analytics
  
• Survey targeting and priority control
  
• Downloadable reports
  
• Flexible survey logic
  
• Multiple survey channels (link, on-site, post-purchase)
  

Each higher plan increases response limits and flexibility.
Viewing invoices and billing history
You can access all billing details from the Billing section.
Here you’ll find:

• Past invoices
  
• Payment status
  
• Billing dates
  
• Plan history
  

Invoices can be downloaded for accounting or reimbursement purposes.
Payments and renewals

• Subscriptions are billed monthly
  
• Billing renews automatically unless changed
  
• Charges appear based on your selected plan
  
• Taxes may apply depending on your location
  

What happens if billing fails?
If a payment fails:

• You’ll be notified to update payment details
  
• Your account may be temporarily restricted
  
• Surveys may stop collecting responses until resolved
  

Updating payment details restores full access.
Important things to know

• Billing changes do not affect past survey data
  
• Deleting surveys does not reduce usage already counted
  
• Draft surveys do not collect responses
  
• Usage resets every billing cycle